Uptime Monitoring

What Is Uptime Monitoring?

Uptime monitoring in digital signage is the continuous tracking of whether your screens and media players are online, connected, and functioning correctly. When a device goes offline or encounters a problem, the system alerts you so you can respond quickly.

What It Tracks

• Online/offline status — is the player connected to the internet and your CMS?
• Last check-in time — when did the player last communicate with the server?
• Content sync status — is the player showing the latest content?
• Hardware health — storage space, memory usage, temperature (on supported devices)
• Display status — is the screen powered on? (on players that support CEC)

Why It Matters

A blank or malfunctioning screen stops the intended information from reaching its audience. Without monitoring or a local reporting process, a remote team may not notice the problem promptly.

Alert Types

• Offline alerts — notification when a player hasn't checked in for a defined period
• Content sync failures — alert when a player fails to download new content
• Storage warnings — notification when local storage is running low

Planning your project

For ScreenLoom early access, contact the team with your project requirements.